At Stair-Treads.com, you are an important customer, not a number and we prefer to treat you as such. Our mission is simple:

• To offer the best quality stair building components in the widest ranging and hard to find species in the industry.
• To offer our clients legendary customer service with unprecedented support and response time.
• To deliver prefinished and unfinished stair treads, risers, moulding and other stair building components built to quality standards found nowhere else in the industry.
• For every customer to rate us as a "Perfect 10" in all aspects of our business.

If we accomplish our goals and do our part, we believe the rest will fall into place. We are not a fly-by-night operation like so many other internet companies and will work hard to deliver the best value and service to you, our customers.

Here are just a few of our many recent customer comments:

2/27/10 -"Just a quick note of Thanks. My wife couldn't be happier with the way our stairway now looks with the new Oak Retro Treads and Risers. Be assured that I will recommend your products to all my personal friends as well as business colleagues involved in the construction industry."
Jim B. -Calumet City, IL

2/15/10 -"...some of the stairs I've finished and some that I still have to do. They haven't been at all difficult to install using the instructions on your website. They've really turned out well and my wife is thrilled. No more vacuuming stairs. Your company makes a quality product.Thanks again for your help... "
Bill W. -Prosperity, SC

2/5/10 - "Just wanted to let you folks know that the treads arrived safely, I’ve installed them and they look absolutely great. I would recommend you to anyone!"
Steve L. -Redmond, WA

1/20/10 - "I just wanted to thank you for good service and quality treads. I installed them yesterday and I am quite pleased. I hope to do business with stair-treads again."
Wes -Colorado Springs, CO

10/19/09 -"I think it [my install] turned out pretty awesome... we cut down the original treads and installed all the risers one day, cut down the new treads and installed them the next day (thank goodness for Home Depot table saw rental) and then did all the trim and put the railing back the last day. "
Lisa -Knoxville, TN

9/28/2009 -"I am writing to express my satisfaction with the way my stairs came out and very happy to have come to Stair-treads.com to make this happen. I am not a carpenter; actually I cannot even cut a straight line - really; I am awful with a saw. But I was determined to make this work since I did not have the budget to have new stairs installed. I completed the work in a day and a quarter. Then later of course, I did the trim work around the foyer and laundry areas. My stairs had been covered with carpet for many years. A few years ago I removed the carpet, did my best to sand and paint them and threw a runner down the middle. The stairs never looked good. However, now I am extremely pleased every time I go up and down them. I am very proud and surprised, since I really did not expect them to come out looking so good. Just wanted to say thank you again for all your advice and help that allowed me to complete my project--some pics are attached."
Ed M. - Ansonia, CT

"I have been debating on doing my stairs for over a year. I had several estimates and did not feel confident with the contractors. When looking at different staircases on the Internet I found your website and called Josh. He walked me through how the stairs were to be installed and had answer for every question. Knowing that I had technical support behind me as knowledgeable as Josh I decided to tackle this task myself. I am a small business owner and I wish I had all employees as courteous, polite and knowledgeable as Josh. I believe he is a true asset to your company and would not be surprised if he had some kind of vested interests because he definitely cares about your company. Needless to say I completed the stairs and they came out beyond my expectations. I will send photos so you can post them on the website if you would like.
-Thanks again" - David, Corvina, CA

"Thanks for all your help and a great product."  -CHET, Maryville, TN

"Very nice material,easy to install." - Ray, Wappingers Falls, NY

" I am extremely satisfied with your products. I think the stairs look beautiful and elegant.
Thank you very much." - Warren, Ypsilanti, MI

" Actually just finished the installation today. I loved the treads & risers... [the installation] went just fine. My customers are pleased so thats what it is all about. Thanks for a very good experience. You have a quality product here and I will use again in the future. Thanks!!" B W - Collinsville, VA

"...just wanted to let you guys know you're company makes awesome products, good quality wood along with professional craftsmanship. Oak treads and risers installed and they look great! I will be spreading the word." - Lou, Chesapeake Beach, MD

"Thanks The treads looked great!" - Gene, Huntington Beach, CA

"Currently I am cutting and fitting the treads I received earlier and they are looking great! The color match is perfect and I’m enjoying the quality of the maple wood... They are beautiful…great job!" - Bob, Bulverde, TX

"My retrostock treads arrived Friday and I'm really happy with the workmanship and the finish. Great job!" -Andy, McKinney, TX

"I wanted to let you know that the handrail arrived and we put it up yesterday. It looks great and the color was perfect. I really appreciate all of your time and help." - Annie, Sherman Oak, CA

"I just wanted to take this opportunity to commend Stair-Treads.Com for providing such a quality product. We have had our stair treads installed for about one week now and they look fantastic! We are very pleased with the outcome but more importantly, we are appreciative of the high level of customer service that you provided us throughout this transaction... My wife and I will definitely recommend Stair-Treads.Com to our friends and family without any hesitation." - Owen, Hamden, CT

"Thanks for a beautiful product.  Product got here faster than first estimated and looked great!  Easy for a DIY to do the job..." -Nick, Nashville, TN

"...we really appreciate your quick response and the high level of customer service you have given to us. you have been a pleasure to work with." -Sara, Iowa City, IA

"You've been very helpful. I'm glad that we don't have to tear down the entire staircase and start from scratch as one builder suggested at an estimated cost of $10k (get out of town!!!)." -Susan

"The new sample is perfect. It matches the kitchen very well. I am ready for the shipment. Thank you for all your help. I haven't seen customer service like this in years. Highly recommended." -Angie , Arlington, TX